SMARTcare’s Intelligent Enterprise Platform was built by caregivers for caregivers

The SMARTcare Platform is an enterprise level solution; a single system for prospecting, CRM, patient intake, scheduling, clinical documentation, payroll, HR management, general ledger integration, electronic claim submission, and revenue cycle management. The platform optimizes operations and gives home care providers continuous visibility and deep insights across their care network. The focus on caregiver satisfaction is already paying off for SMARTcare’s agency partners who have been experiencing caregiver retention rates over three times the industry average. “We have a proven model to increase caregiver satisfaction and retention, but we have further to go,” says Zielski. SMARTcare has created a channel to provide value added solutions to increase retention rates. We are expanding our caregiver-patient engagement tools with on-demand service ordering and caregiver loyalty applications.

“What we have found with home care agencies is that once you have implemented a solution for one agency, you have implemented a solution for one agency. SMARTcare is highly configurable and customizable for each customer. SMARTcare’s Intelligent Enterprise Platform was built by caregivers for caregivers,” explains Zielski. Every agency’s workflow is unique to their own policies and procedures, depending on their client make-up, local certification requirements, and the requirements of their payers. Because it was developed within an agency, the SMARTcare team recognizes the importance of implementing a solution that can map to and optimize existing workflow; this allows providers to come up to speed very quickly. Agency partners, almost overnight, begin to deliver better care, increase patient and caregiver satisfaction, and achieve improved health outcomes. All while saving time and money, and operating more efficiently with a single solution, with a focus on optimizing the patient caregiver experience.