Axxess: Redefining the Future of Home Healthcare

Axxess: Redefining the Future of Home Healthcare

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John Olajide, President and CEO, AxxessJohn Olajide, President and CEO, Axxess
The geriatrics community is growing at an unprecedented rate, and so is the need for efficient home-based healthcare. It is evident that to keep pace with the intensifying demand for quality healthcare at home, the need of the hour is an innovative healthcare solution that can streamline operations and improve people’s lives in the process. While most other solutions fail to tick off all the boxes when it comes to delivering the same, Texas-based Axxess emerges as the partner of choice for most healthcare providers and agencies with their preeminent solution and services. One of the fastest-growing home healthcare technology company, Axxess provides solutions that enhance care for more than two million patients in North America and are trusted by more than 7,000 organizations. Offering a comprehensive suite of ingenious, easy-to-use, and cloud-based software solutions, the company empowers home care, home health, and hospice providers to expand their business while catering to the evolving needs of the market.

Established in 2007 with a focus on the home healthcare industry, Axxess has its roots firmly embedded in consulting and software development. In 2008, Axxess built and included Revenue Cycle Management (RCM) software to meet and support the billing needs of home health organizations nationwide. By the year 2011, Axxess had launched its proprietary cloud-based software—AgencyCore—followed by its first enterprise mobile application in 2014. Axxess identified early on the unfulfilled need in the industry for software that is fully-integrated, comprehensive, user-friendly, and scalable and its solutions are designed to rise to the need. To this end, the company has brought together a multi-disciplinary team of technology experts and home health agency veterans and professionals including physicians, therapists, and nurses.

Effective Patient Care at Fingertips

Axxess’ home health solution comes with easy and intuitive scheduling tools for real-time collaboration, scheduling and tracking visits in real time. One can schedule new visits, view upcoming visits, document missed visits and much more along with receiving automatic updates. Care providers are equipped with real-time access to care plans and secure agency-clinician communication, in addition, to visit verification at the point of care. Capturing patient signatures, caregivers can ensure compliance and eliminate potential fraud. Further, they can choose to work online or offline, maximize reimbursements, and plan visits with a color-coded calendar. The OASIS-ready application can be seamlessly integrated with Axxess’ cloud-based software, Agencycore, to empower clinicians in the field with the ability to securely document comprehensive patient assessments while providing care. It also comes with HIPAA-compliant and secure messaging system to help caregivers stay connected at all times while gaining immediate access to the right information.

To streamline operations for every department and continuously improve performance, the novel solution provides caregivers with quality assurance. It can improve accuracy, get the most out of reimbursements, and save time by ensuring accurate claims. With its compliance-driven workflows, the solution enables providers to stay survey-ready and compliant while allowing clinicians to finish documentation quickly anytime, anywhere.

Axxess’ revenue cycle management solution automates claims processing so that caregivers can focus on providing care and growing their business. It allows care providers to bill any insurance payor electronically, monitor operations through fully-integrated, powerful reporting dashboards, obtain real-time Medicare eligibility status with detailed explanations and access claims on any platform in real time.

In terms of financial reporting, the Axxess team understands the impact that inaccurate documentation or inefficient billing processes have on an organization’s financial health. As such, the company’s automated financial reporting solution is geared toward helping healthcare providers run their business efficiently by automatically submitting and tracking claims from anywhere at any time.

Besides, they have access to robust reporting for monitoring performance indicators at a glance and process, track and fix claims in real time to capture all the revenue and reduce overhead by eliminating time-consuming processes.

Similarly, Axxess’ HomeCare mobile solution, designed for both iOS and Android can be effortlessly integrated with its home care software to empower field staff to securely verify visits at the point of care, view scheduled tasks, communicate in real time, and get directions to client homes. Besides offering the ease and convenience of cloud-based software, the solution serves as a one-stop-shop to manage the needs of care providers. Further, it streamlines operations by reducing the paperwork and managing processes from intake to billing while ensuring compliance by verifying visits at the point of care in real time.

One of the fastest-growing home healthcare technology company, Axxess provides solutions that enhance care for more than two million patients in North America and are trusted by more than 7,000 organizations

Built from the ground up for an interdisciplinary care team, the custom-built Axxess Hospice solution facilitates the delivery of quality patient care with its schedule, message, and billing center. While the schedule center brings Easy and intuitive scheduling tools to the table for managing the critical needs of an interdisciplinary group (IDG) Plan of Care, the Innovative HIPAA-compliant message center comes with individual and group chat system for secure messaging and real-time care coordination. The billing center, on the other hand, offers built-in tools for quick claim review to ensure faster payment and timely submission.

The Path to Patient Engagement

Axxess’ CMS-approved Consumer Assessment of Healthcare Providers and System (CAHPS) survey process powered by its proprietary technology allows real-time delivery of patient perspectives on the care they receive. This, in turn, provides opportunities for deeper and more meaningful patient interactions, leading to improved outcomes through automated data upload, real-time data collection, intuitive reports, and best practice resources for quality improvement.

With OASIS Analysis, clinicians get real-time alerts during documentation, which enable them to correct errors/inconsistencies and remain compliant with Centers for Medicare and Medicaid Services (CMS) standards thereby enhancing chances for optimal reimbursement. It provides clinicians with enhanced documentation accuracy, increased reimbursement, enhanced compliance, automatic integration with electronic health record (EHR). In addition, Axxess provides intuitive reports on key performance indicators (KPI) in real time along with detailed, in-depth data to help discern opportunities for improvement. Also, all required state and national data and benchmarking tools are provided to help healthcare organizations succeed.

With regard to staffing, the company’s AxxessCARE solution connects agencies using the Axxess software with qualified clinicians to provide timely care. It allows agencies to accept more referrals, reach more qualified clinicians, tailor care to patient needs, and ensure compliance with quality care. On the other hand, clinicians can apply for visits on the AxxessCARE application that are convenient as per their schedule and location at desired rates.

Empowering Caregivers with Expert Tips and Best Practices

Axxess Resources are comprised of help center, on-demand videos, OASIS-D, white papers, blog, and news. While the help center empowers healthcare agencies with expert answers and the knowledge they need to grow their business, the on-demand videos equip them with the knowledge they need for success. OASIS-D has recently come to effect in the home health industry with new regulations and requirements and with Axxess Resources, industry professionals can ensure accurate, high-quality data collection. With white papers, blog, and news, care providers and agencies can get access to in-depth presentations on relevant topics that affect their business, thought-provoking conversations on essential topics, and quick insight into crucial issues and events.

As the technology and home healthcare industry continues to evolve, Axxess aims to be laser-focused on developing new software and other technology solutions that will help its clients to work more efficiently and anticipate and prepare for changes.

Axxess News

Axxess Provides Home Healthcare Clients Several Technology Tools to Prepare for PDGM

DALLAS - Leading home healthcare technology provider Axxess has introduced several valuable tools within its software solution to help clients prepare for the Patient-Driven Groupings Model (PDGM), which goes into effect in January. The release of these features makes Axxess the first software partner to deliver a full suite of tools to review and prepare for the impact of PDGM.

Among several important features Axxess clients can use are tools that use their own data over the past three years to analyze the revenue impact PDGM will have on the agency for specific episodes of care, and how the agency's current case-mix will be impacted under the new payment model. Axxess also has provided a PDGM modeling tool that enables agencies to model key PDGM components during the intake process to assess what impact the new referral would have on reimbursements.

"PDGM is the biggest regulatory change for our industry in more than 20 years, so the features we provide to help our clients prepare for the changes under the new payment model are extremely important," said Andrew Olowu, Chief Technology Officer at Axxess. "Our in-house engineering team is proud to have developed and delivered these valuable tools to help our clients thrive under PDGM, and we're proud to have done it earlier than all of our competitors."

Features Axxess has shared with its clients to help them prepare for PDGM include:

PDGM Revenue Impact Analysis: This feature uses historical OASIS/visit information to assess the impact of PDGM on revenue, based on past episodes. This feature helps administrators or operators adjust agency behavior ahead of PDGM implementation next year.

PDGM Case-Mix Analysis: Once the OASIS assessment is completed, the OASIS profile provides a comparison of the case-mix reimbursement impact under the current PPS model versus what is projected under PDGM. This feature also allows agencies to monitor Low Utilization Payment Adjustment (LUPA) thresholds.

PDGM Modeling Tool: During the patient admission process, intake coordinators can learn and model the key components of PDGM to understand the impact of the new referral on reimbursement. This feature shows the case-mix groupings under PDGM and displays the financial implications of the different options selected.

Intake Form Updates: During intake, Axxess' software highlights questionable encounter codes (QECs) to help train and correct documentation behavior in advance of PDGM. This will help ensure agencies get paid for the care they provide.

No-Pay RAPs: This feature helps agencies that have been certified after January 1, 2019, or who are on RAP suppression to more accurately forecast their revenue and improve revenue cycle management.

New Billing Center: The new billing center streamlines the billing process by removing extra steps and making access to claims history easier. From this center, 30-day RAPs and Final claims can be created. These changes make the adjustment to PDGM much easier for Axxess clients.

Olowu said Axxess in-house experts have been training the entire company over the past several weeks on how the tools work so they can provide needed support to clients in helping them prepare for PDGM.

All these PDGM features have been provided to Axxess clients months ahead of the mandated implementation of the new payment regulations. Axxess has also developed an industry-leading PDGM resource center that provides on-demand videos, step-by-step guidance on the new PDGM solution features, FAQs about PDGM and much more. In addition, Axxess industry experts have shared valuable insights and thought leadership in a series of webinars and PDGM blog articles that are available through the company website.

"Our leadership in helping our clients get ready for PDGM is a continuation of the innovation leadership that drives our company every day," Olowu said. "We have every confidence Axxess clients will be the best prepared to thrive under the new PDGM payment model in the years ahead."

Axxess Partners with PlayMaker Health to Deliver Referral and Growth Data Intelligence for Home Health and Hospice Clients

DALLAS and NASHVILLE - Axxess, the leading home healthcare technology company, has partnered with PlayMaker Health, the post-acute industry's leading market data and growth solution provider, to deliver current market data and referral intelligence for their home health and hospice agency clients.

The integration of PlayMaker Health's data capabilities provides Axxess' more than 2,000 clients complete visibility into key service areas by leveraging the most up-to-date and comprehensive claims and sales data available.

"The integration with PlayMaker Health's data and growth intelligence complements Axxess' easy-to-use suite of solutions, giving our home health and hospice agencies the sales and marketing data visibility they need to grow their business and increase market share," said John Olajide, Axxess founder and chief executive officer. "This partnership will enable Axxess clients to better track referral sources and diversify their patient mix using PlayMaker Health's valuable data."

"The integration of Axxess' user-friendly point-of-care technology solutions with PlayMaker Health's platform gives more than 2,000 additional post-acute providers a unified view of all their referral, sales and performance data," said John Griscavage, chief executive officer of PlayMaker Health. "This combination delivers the in-depth and actionable sales insights they need to scale smartly and run more efficiently."