Chiara Bell, CEO, Care Heroes
The changing demographics and the country’s greying population have spurred the shift to home health care, breaking the confining boundaries of hospitals or a conventional doctor’s office. However, the biggest challenge for home healthcare agencies is recruiting and retaining qualified and dedicated workers to meet their patients’ needs. The stressful and challenging realm makes it backbreaking for healthcare professionals to navigate. Adding to the woes, home caregivers have been historically undervalued and unrecognized, and rising minimum wages are drawing qualified professionals away from home health care. What if there is a way to appreciate their job or recognize and reward home-based caregivers for the round-the-clock services they provide for the most vulnerable people in society? This is precisely what Care Heroes brings to the table– acknowledging the unsung heroes of the home healthcare space.
Since its start in 2013, the Florida-based Care Heroes has been providing digital health software solutions that promote quality healthcare and patient outcomes. Care Heroes provides an innovative, easy-to-use communication platform for home healthcare agencies and institutions to connect directly with their caregivers and effectively engage and manage their performance. The platform seamlessly integrates with the EHR (electronic health records) and EVV (electronic visit verification) systems healthcare agencies use for caregiver reporting information to make sure the caregiver showed up. “Our platform gathers the data of attendance and staffing of caregivers and aggregates it to understand the quality of care as well as patient satisfaction and flag important interventions that a patient might need,” says Chiara Bell, CEO of Care Heroes.
Care Heroes is the first one in the market with a solution that pulls in data that recognizes and tracks the superior performance of home caregivers. The HIPAA-compliant secured platform is developed with a goal to motivate caregivers, enhance their dedication level and optimize healthcare by rendering a real incentive model.
Our platform gathers the data of attendance and staffing of caregivers and aggregates it to understand the quality of care as well as patient satisfaction and flag important interventions that a patient might need
The platform offers digital currency called Care Coins™ for the caregivers for perfect attendance and active participation, which will be added to their bank every week. The caregivers can sign up on the platform and learn how much they achieved and redeem these coins into Walmart, Amazon or Target gift cards.
When a healthcare agency or hospital system wants to recognize and incentivize its caregivers and approaches Care Heroes, the firm gathers data from their systems and preloads it into the caregiver platform, enabling these organizations to acknowledge and honor caregivers for their services. The firm endeavors to drive a culture change in the healthcare agencies through their enticingly functional solution and maintain high caregiver retention.
Illustrating the prowess of its distinguished platform, Chiara cites the success story of one of Care Heroes’ clients- a large healthcare agency in Virginia that has Medicare Advantage, managed Medicaid, and private pay. The healthcare agency had twelve branches and Care Heroes rolled out its solution in four of those branches. With a 70 percent adoption rate, the platform helped the client to achieve a considerable increase in adoption within their employee population, ensuring enhanced caregiver retention. Care Heroes further helped the agency to reduce employee miss calls, absenteeism, and lack of engagement in patient care.
Forging ahead, Care Heroes is focused on getting its products market-fit across multiple states and drive a national expansion. With a view of expanding its business not just in home health but also in hospitals and other entities that employ nurses, certified aides, and caregivers, the company is scaling up its partnership with franchises. “We have one of the most innovative models in the market and we will continue to support everyone who employs caregivers in recognizing their exceptional services and drive quality healthcare,” Chiara signs off.